POLICIES

Everything you need to know about our terms of service

Appointment

In order to better serve you and maximize appointment availability, Trouve Medspa requires 24 hours notice for appointment cancellations and reschedules. Last-minute cancellations and no-show appointments will require a $75 deposit in order to reschedule. Deposits will be non-refundable for appointments cancelled less than 24 hours before scheduled service and no-show appointments. Upon arrival at your scheduled appointment, the deposit will be applied toward services rendered on the day of your appointment.

Refunds

Unopened products may be returned within 10 days of purchase with receipt. Treatment series, packages and gift certificates are non-refundable. If you no longer wish to complete a package series, any remaining funds may be transferred to another service. Remaining balance will not include the price of the free treatment in the package. No cash or charge refunds will be given.

Services

We do not offer refunds on services rendered. Once services are purchased they will not be refunded. However, to ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Trouvé Medspa.

All injectable treatment sales (Botox, Juvederm, Radiesse, Restylane, Perlane, and Sculptra) are final; refunds or credits cannot be offered once treatment is completed.

During botulinum toxin appointments, our Nurse Practitioners assess the facial muscles and decide what number of units are sufficient for adequate treatment. This can vary from patient to patient and from treatment to treatment. To provide the best level of patient care, we recommend you follow up with an appointment or call 10-14 days after your botulinum toxin appointment if further treatment is needed. If additional units are needed, we will require additional payment.

Products

We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

Children

Our patients' safety is our primary concern. To ensure a successful injection experience, our policy does not permit children in any treatment room.