Appointment Policy

All patients are required to place a credit card on file to schedule an appointment with Trouvé Medspa. Your card is not charged upon booking but will be charged in the event of a no-show or last-minute cancellation. Your credit card information is stored securely in our payment platform, which follows all required appropriate security compliance standards. Trouvé Medspa employees do not have access to your full credit card information and cannot charge your card for anything other than Trouvé-related charges.

Your safety is our primary concern. To ensure a successful injection or facial experience, children are not allowed in treatment rooms.

By scheduling an appointment with us, you are agreeing to our appointment, late, cancellation/no-show, and refund policy.

Late Policy

Our administrative team evaluates the amount of time that you need with the provider for your treatment(s) and/or consultation. Arriving late will deprive you of valuable treatment time. We understand that life gets crazy and things come up, however, your treatment may be shortened and/or cancelled & rescheduled if there is not enough time to complete the scheduled treatment.

If you are more than 10 minutes late, you will be charged the $75 cancellation/no-show fee.

Cancellation/No-Show Policy

We require a 24-hour notice for any appointment changes or cancellations. Cancellations made within this window or no-shows will be charged $75.

For laser treatments, CoolSculpting, and Microblading/Permanent Makeup, we require a non-refundable deposit at the time of booking. For these services, we also require a 48-hour notice for any appointment changes or cancellations. Failure to do so may result in the forfeiture of your deposit.

We do not accept CareCredit for appointment deposits.

Refund Policy

Treatment/Services:

We do not offer refunds on services rendered. Once services are purchased they will not be refunded. To ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Trouvé Medspa.

If you are contraindicated for the scheduled treatment or your provider chooses not to pursue treatment, refunds are available.

All injectable treatment sales are final; refunds or credits cannot be offered once treatment is completed.

Products:

Unopened and unused products may be returned within 10 days of purchase with the receipt. In the event of an unexpected adverse reaction from a product, spa credit is available only upon consultation with your provider. Product must be returned in-spa with proof of purchase within 30 days of the purchase.